FAQ'S

The item I want is sold out. Will you be getting the item back in stock?
Due to how fast our merchandise sells, we cannot always guarantee the item will be back in stock. Sometimes our factories run out of the fabric and we are unable to re-order. The best way to know if the item you want comes back in stock is to use the “Get Notified When We Restock” option on the item page. You will get an email if and when the item is restocked.

How can I get my confirmation email if I accidentally deleted it or I never received one?
Please send an email to info@lumatrends.net request the confirmation email. Please include your order number in the body of the email.

What if my order is lost or stolen?
Luma Trends is not responsible for lost, stolen, or damaged packages. To help you with these issues, Luma Trends offers Green Package Protection which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.

When will my order ship?
Orders will be processed and shipped within 3-8 business days. You will receive a confirmation email with updated tracking information once completed. You will receive tracking number from us in your confirmation email.

 How long will it take to receive my order?
Please allow 8 to 15 business days after processing for your package to be delivered. Unfortunately, we are not able to influence the shipping speed once the package leaves our facility.

What is my order number?
You can find your order number in the confirmation email. If you don't have your confirmation, email you can request it by emailing info@lumatrends.net Please include your full name and email address you used to place the order in the body of the email.